Know your rights

Al Modawala exchange value our customer’s  and focus on keeping the customer safe using our money exchange system. Every customer has the following legally recognized consumer rights as per consumer protection regulations and standards issued by the Central Bank of UAE
Right to be treated fairly

You are entitled to be treated fairly and equally with courtesy.
Right to Know

You have the right to know the correct information about the products and services that you are seeking
Right to Choose

You have the right to choose the products and services that suit your needs.
Right to Privacy

Exchange will not provide your personal data without your content.
Right to be Heard

If you have any complaints you can raise your complaints to any of our channels listed below.

Email: customercare@modawalaexchange.ae
Customer Care phone No:0551470055/042255288
Branch-Designated Complaint Manager in Branch