Terms and Conditions

Terms and Conditions

  •       Before leaving the counter, count your cash and make sure that you obtain the receipt.
  •       Any subsequent claims or shortages won’t be the responsibility of Al Modawala Exchange or its employees.
  •       Currency once bought or sold can be returned only with a new transaction at the prevailing market rate.
  •       Al Modawala Exchange reserves the right to recover any amount paid in excess to the customer due to errors or oversights.
  •       By signing the receipt, the customer confirms the rate offered, acknowledges the accuracy, legitimacy, and legality of the details, and agrees to be held accountable for the same.
  •       Al Modawala Exchange retains the right to obtain identification from a customer for registration purposes. Emirates ID, a passport with current visa or a GCC national ID are examples of such customer identification documents. The Al Modawala Exchange’s Consumer Protection Policy will apply to the information thus collected from the customer.
  •       Al Modawala Exchange will neither misuse customer data nor share it with a customer or to a third party unless it is compelled by the law/regulation.
  •       In the event of misrepresentation, the Company reserves the right to seek help from authorities.
  •       Customer has the right to express their complaints, suggestions or dissatisfactions through our exchange Customer care email (customercare@modawalaexchange.ae), Customer complaint box or Designated complaints in charge.
  •    When there is any amendments in terms and conditions of our financial products the same will be notified 60 days prior

    

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